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Engraved Eternity

Privacy Policy for Engraved Eternity

Last Updated: 05/08/2024

Welcome to Engraved Eternity. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.engravedeternity.com and use our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect

Personal Information:

Depending on how you choose to interact with Engraved Eternity, we may collect personal information from you, such as your name, email address, billing address, shipping address, phone number, credit card or bank account information, and other persistent identifiers that can be used to personally identify you. We may also collect other personal information regarding your interaction with Engraved Eternity Websites, including usage information, the items that you browse, purchase, and your communications with Engraved Eternity.

Profile Content:

We store the content you upload to your profile. This may include:

  • Text
  • Images

User Authentication:

We handle user authentication via a third party authentication provider. We do not have access to your account information.

Usage Data:

We use third-party analytics tools (Vercel Analytics, Google Analytics, Google Tag Manager, and Meta Pixel) to collect data on how you use our website. This data includes:

  • IP addresses
  • Browser type
  • Operating system
  • Pages viewed
  • Actions taken on pages
  • Time spent on pages

2. Why do we collection personal information?

We collect your personal information to provide you with a superior customer experience and to administer our business. This allows us to offer you easy access to our products and services, with a focus on the items and programs that may be of most interest to you. Your personal information also enables us to communicate with you about special offers, promotions, and other marketing programs and news that may interest you. You can change your marketing preferences at any time by contacting us.

3. How We Use Your Information

We use the collected information to:

  • Process your orders and deliver products
  • Create and manage your profile
  • Improve our website and services
  • Send you emails for order confirmations, updates, and marketing (if you have opted in)
  • Protect against fraudulent activity
  • Provide customer service
  • Conduct research and analysis
  • Customise and enhance our websites and advertising
  • Communicate about offers, events, or new products or services
  • Manage our business

4. Sharing Your Information

We do not sell your personal information to third parties. We share your data only with the following third parties for the purposes outlined in this policy:

  • Firebase (for data storage and authentication)
  • Vercel Analytics ,Google Tag Manager, and Google Analytics (for site usage monitoring)
  • SendGrid (for sending emails)
  • Meta Pixel (for tracking advertisement effectiveness)

5. Data Retention

We retain your order and profile information until you request its deletion. If you have any concerns or requests regarding your data, please contact us through the contact form on our website.

6. Data Security

We use standard recommended security practices to protect your data. These include encryption, secure authentication, and access controls.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor site usage. You can manage or disable these cookies through your browser settings or opt out of tracking services directly with Vercel Analytics and Google Analytics.

8. User Rights

You have the following rights regarding your data:

  • Access: You can request access to your data at any time.
  • Correction: You can request corrections to your data.
  • Deletion: You can request deletion of your data.

To exercise these rights, please contact us via the contact form on our website.

9. Updates to This Policy

If we make any changes to this policy, we will notify users who have purchased plaques via email. The latest version of the policy will always be available on our website.

10. GDPR Compliance

Our services comply with the General Data Protection Regulation (GDPR). We do not knowingly collect data from children, and if you become aware of a child using our services, please contact us immediately.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the contact form on our website.