Shipping and Returns Policy for Engraved Eternity

Order Processing:

All orders are processed within 15 business days. Orders may not be shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

Shipping Rates & Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout. Delivery times depend on your location and the shipping method selected at checkout. Estimated delivery times are:

• Standard Shipping: [X] to [X] business days
• Expedited Shipping: [X] to [X] business days

Please note that delivery delays can occasionally occur.

Shipment to P.O. Boxes or APO/FPO Addresses:

Engraved Eternity ships to addresses available via local delivery services such as Royal Mail.

Shipment Confirmation:

You will receive a shipment confirmation email once your order has shipped.

Customs, Duties, and Taxes:

Engraved Eternity is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Return Process:

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return your purchase within 14 days of receipt for a refund or exchange. To initiate a return, please contact us using the contact form on our website. We will provide you with instructions on how to return your items.

Conditions for Returns:

Returned items must be in their original condition, unused, and in the original packaging.

Refunds:

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will process a refund to your original method of payment. Please note that shipping and handling charges are non-refundable.

Damages and Issues:

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exchanges:

If you need to exchange an item, please contact us using the contact form on our website. We will guide you through the process of exchanging your item.